How avatarin built a 24/7 retail agent with GPT-Realtime
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GPT-Realtime enabled a retail agent to handle 30,000 customer interactions in two weeks with 92% positive feedback, demonstrating that production LLM deployments can now support high-volume, 24/7 multilingual customer service at scale, changing the cost and capability calculus for customer-facing AI applications.
30,000 shoppers used avatarin’s GPT-Realtime retail agent in two weeks, with 92% positive survey responses. For teams shipping customer-facing agents, this is evidence that realtime voice/multilingual support can handle 24/7 retail interactions at launch-scale without waiting for a long pilot, shifting the work from proving feasibility to managing quality, escalation, and integration.