Agents & InferenceOpenAI

How Cars24 scales conversations and builds faster with OpenAI

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Summary A

OpenAI-powered voice and chat agents now handle 1M+ monthly conversation minutes at Cars24, cutting lead loss by 12%. This means you can offload high-volume, low-complexity customer interactions to agents that scale instantly, freeing up human bandwidth for edge cases and reducing cloud spend on live-agent seats. Expect to re-architect routing logic and retrain ops teams to monitor agentic workflows instead of individual calls.

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